Our people

"One Key Account Manager" policy 

Every client, large or small, is assigned a dedicated Key Account Manager to personally manage their business needs. This experienced staff member is supported by a team of specialists in logistics, customs, import and export forwarding. 

Our unique service model provides clients with:

• Direct and personal contact 
• Efficient flow of information 
• Prompt and effective handling of requests and questions 
• Regular reviews to strengthen their supply chain 
• Prompt resolution of any issues 
• A quality-assured customer experience 

Exceptional staff and quality training 

Our employees are client-focused and renowned for their professionalism, reliability, innovation and adaptability to meet changing markets.  

The selection, training and care of staff produce a team-based family culture that creates a supportive and flexible work atmosphere committed to excellence. 

All Henning Harders trainees receive a European-style apprenticeship in-house and in all facets of the industry. Our training instils an outstanding customer service philosophy and equips our employees with the education and skills to achieve our service standards. 

Our staff expertise is the key to our service excellence 

Henning Harders supports the development and training of staff beyond their initial qualifications through active membership and attendance of seminars and courses held by Industry bodies.

In-house professional training programs equip our employees with the appropriate tools and techniques to achieve continuous improvement of our business processes and motivate them to aim for industry leading service excellence.

We invest in our employees and require them to undergo a "European Style" apprenticeship. Employees work their way through all departments in the company and gain a solid understanding of all facets of our business and industry.

This enables our employees to gain all-round knowledge to provide clients with personalised one-on-one service. They also develop deep expertise in key customer industries that help build the long-term customer relationships that are the foundation of our business.